• Babken Pipoyan: Purchased products can be returned or replaced (video)

    Items and goods purchased from our store cannot be returned, refunded or replaced.

    “This note seen in many stores in Armenia contradicts the RA Law on the Protection of Consumer Rights,” Babken Pipoyan, Chairman of the Informed and Protected Consumer NGO, told reporters on Friday.

    Under the law, customers may return goods for a full refund or replacement within 14 days of the purchase. Only personal hygiene products, including tooth brushes, combs, hairpins, as well medical instruments, equipment and apparatus, eye lenses, oral care products and child care articles cannot be replaced.

    Babken Pipoyan said the NGO had revealed violations when conducting checkups in some economic entities but he did not give any names.

  •